Nekali’s Terms & Conditions in short

By ordering any of Nekali’s products, you agree to be bound by these terms & conditions.

For any question, suggestion:

Nekali's General terms and conditions

Thank you for your interest in our products! Below are the terms and conditions that apply to your purchase, they are here to explain your rights and if you have any question you are always welcome to contact us and we will be happy to explain how this works.


These general terms and conditions (the “General Conditions”) apply when you (“Customer” or “you”) place an order from Nekali (“Company”, “us” or “we”) on, (the “Website”).

By accepting these General Conditions, you confirm that you are at least 18 years old or have your legal guardian’s permission and that you will comply with the General Conditions. You also confirm that you have read the information on personal data and cookies and approve the use of such data in accordance with Tictail's Privacy Policy.

We sell products to multiple jurisdictions and these General Conditions are set out to be global . Still, depending on the jurisdiction in which you live, mandatory law may also apply. We respect such applicable laws and nothing in these General Conditions shall be seen as a limitation of your mandatory statutory rights, if such laws provide greater rights for you than set out here.

By accepting these General Conditions, you understand and accept that any order, purchase or transaction is made exclusively between the Company and the Customer, and that Tictail AB, Tictail Inc — as a platform provider - is not responsible for any content, interactions or transactions made on


When you receive an order confirmation from us your purchase order is accepted and a purchase agreement is entered into. We encourage you to save the order confirmation for any future contacts with us. We may deny a purchase order for various reasons, for example if you provide incorrect personal data and/or have a record for non-payment of debt.

You may withdraw your order until it has been confirmed by us. We will then refund any payment that you, or your pay- or credit card company, have made for the order.

We may cancel an order if the products ordered are sold out. We will then refund any amount paid and notify you about equivalent products if such are available.

All products ordered remain our property until we have received full payment for them.

Customer information

You are responsible for that the personal data that you provide us with is correct and complete.

You are responsible for all purchases made with your login details. So make sure that you keep the login details secret and that no unauthorized persons have access to them. Let us know if you suspect that an unauthorized person have obtained access to your login details.

All personal information you provide us with or that we obtain will be handled by Nekali. The personal datas you provide will be used to ensure deliveries and any communication with you. In no case, your personal information will be transmitted to any third parties. You have the right to request Nekali to delete or correct the information held about you. By accepting Nekali’s condition, you agree to the above.

Prices, fees

The prices indicated on the Website apply to orders placed on the Website. All prices are in the currency stated on the Website and include VAT where specified. If nothing else is stated on the Website the prices do not include payment- or shipping fees and these are given separately.

Please note also that local charges (such as currency conversion fees, credit or bank card fees, sales tax, customs duty etc.) may apply depending on where you live and local regulations. Such charges are at your expense and will not be refunded by us.

Shipping and delivery

Nekali takes great care with packing to avoid any problem occurring during transport.

Nekali sends parcels by DPD which will send you an email when the parcel will be ready to be delivered. If you can not receive it in proposed time by DPD, you can directly see with them for choosing the day and the place for the delivery.

For any package not recovered within 7 calendar days, Nekali reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.

Transport damage

If the product is lost or you, upon receiving, notice that the item has been damaged during transport, please contact immediately Nekali to report this.

Right to Withdrawal

You may withdraw your order by notifying us within 14 days from the day that you received the ordered products. You must then send us a withdrawal notification by email containing your name, address, email address, the order number, a specification of which products and the reason that the withdrawal relates to.

You must then also, immediately and within 14 days from the date of the withdrawal notification, return the withdrawn products to us at your expense. You are responsible for the condition of the products during the shipment back to us and we therefore strongly recommend that you send these well packaged, in good condition and in their original box and/or packaging. To follow easily the return parcel, we also strongly advise to provide us with a tracking number for the return shipment.

When an order is withdrawn by you, we will refund only the price that you have paid for the product withdrawn, however, in no case, the shipping fees will be refunded.

From the amount to be refunded, Nekali reserves the right to deduct any depreciation in value of the product if we notice a damage due to bad return shipping conditions or if we notice the product has been used before being returned. If the product is damaged, you lose the right to receive a refund.

If you return a product without send us first a request by email or before validation of your request by Nekali, you will not be reimbursed.

We will pay the amount to be refunded as soon as possible. We will however delay the payment until we have received the withdrawn products or proof that they have been sent to us (certificate of delivery, tracker...). The refund will be paid with the same payment method that you used to pay your original order unless otherwise agreed.

Your right to withdrawal does not apply to contracts which:

Intellectual Property Rights

The Website and all its content is owned by us or our licensors and protected by intellectual property and marketing legislation. This means that trademarks, company names, product names, images and graphics, design, layout and information on products, services and other content may not be copied or used without our prior written consent.


We reserve ourselves for any image or typographical errors on the Website, such as errors in product descriptions, technical specifications, inaccurate prices or incorrect information with regards to whether a product is in stock. We are entitled to rectify any obvious errors and, at any time, to change or update the information on the Website accordingly.

The images on the Website are for illustration purposes only and do not guarantee to reproduce the exact number of products that you would receive at an order, nor the exact appearance, function or origin of the products.

Changes to the General Conditions

We may change these General Conditions at any time. We will then set forth the changed General Conditions on the Website and they will enter into force once you have accepted them (in connection with a new order through the Website or while browsing the Website).

Governing law and disputes

In the event of a dispute, we strive to comply with any decision by the relevant national consumer protection authorities.

Any dispute regarding the interpretation or application of these General Conditions shall be governed by and construed in accordance with the laws of the country or state where we conduct our business and shall be subject to the non-exclusive jurisdiction of the court at the place of our incorporation. “Non-exclusive jurisdiction” means that you may bring a claim against us in another jurisdiction if provided by applicable mandatory law.